Customer reserves a room for the next day via fax: 1 double room for 2 nights.
rapid exchange of fax (our offer, your card number, confirmation). All regular
........ SEEMED
The next day he has the character: he, his wife and two teenage children (the usual "child" and "ops, but they have done tonight, because until recently they did not know to miss them? ") .
We did not quadruple. He wants to add two extra beds but does not listen when we say that it is not possible. We offer a second room.
He makes half a scene, not for money or for the type of room, but because when the director told him (in a polite) "Lord, you have simply asked for a double, but should have specified that you were in four "He took it badly on a personal level as if they had given him a fool and began to respond with phrases like" Can not talk to me like, "I am not born yesterday," " E'da-year journey and I have never seen such a thing " (In fact we are the hotel owners who see strange" double "equivalent to 2 people) . However, his wife holds him and calms him.
They settle in the room and out. After a few hours fall and reappear in a reception with luggage.
He says he found a "more comfortable accommodation," which "in this place will not pass one more minute "and so on.
The director says," Ok, go away, but now the first day you pagarcela. "He screams louder and louder (fortunately there were no other guests in the Hall at that time !) and pay the amount due after so much screaming and leaves threatening "I will tell everyone how you treat customers in this dump."
Some time later we find a review on Tripadvisor very acid in which he speaks badly of every aspect Hotel (breakfast also has not done), insisting on the rudeness of staff, said.
Incazzatura separately we see that the character has Reviewed another hotel in the area: the nature of things that he has been staying after he was gone from our case and see ... was so pissed that remained to be sour for the next two days, since it has also struck down the best hotel in the area!
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